Key to PLM Success…

I attended a CimData webinar on PLM last week. They provided a lot of good information.  In my experience and they mentioned it more than once, the primary key to PLM success is managing change – cultural change management. A typical PLM implementation will present the user community with several changes. It will change how…

Business Process Management

I recently posted a blog stating that ‘Companies don’t buy BPM software; they buy a solution to their problem.’ Peter Schooff then posed the question, ‘What problem does BPM solve?’ The answers were all over the map because of the differing definitions of BPM. So, let me put forth some clarity. BPM is the acronym…

Customer Expectations Story

My blog topic has been about managing expectations.  This week I provide an example. I sold document management software [PLM before the term] to an aerospace company in Southern California.  They wanted [needed] to manage their work instruction packages.  I presented a picture of what a solution might look like [one that I knew we…

Focus on the Customer

‘Make the customer the hero of your story’ – Ann Handley, Chief Content Officer, Marketing Profs. Have you looked at your business from your customer’s point of view?  Do you measure and monitor how well you deliver what your customer really wants? They want things like… On-time delivery [In today’s culture, customers are into instant gratification]…

Managing Customer Expectations…

Last week, my blog addressed managing expectations.  This topic is extremely important. In that blog, I said that when people pay money for something and they don’t get what they expect, that’s when they become unhappy. Let me site some real examples… I read great things about a particular restaurant.  I go there and the…

Manage Your Living Process…

In my last blog, I talked about processes always being in a state of change.  Documents that are constantly being changed are referred to as ‘living’ documents.  I contend that since processes are constantly being changed that they are ‘living’ processes. Managing a ‘living’ process is not a one time event, it is an ongoing…

Manage Expectations for PLM Success

Expectations are your vision of what life will be like when the project is completed, usually unstated but it is critical to the success of a project.  When a project fails, often it is because your expectations were not met. When people pay money for something and they don’t get what they expect, that’s when…