Business Process Management [BPM] Software implementations are now moving into the mainstream, according to a new IDG Research Services global study. A significant majority of respondents report that they are in some phase of one. More tellingly, a subset of early adopters has already used BPM to foster business innovation, implementing projects whose business value outstrips traditional success measurements such as increased productivity and service quality.
BPM deployments are complex, and the IDG respondents say they wrestle with the inherent changes. It’s clear that BPM leaders employ three key strategies to make the most of their investments:
• Plan for Change Management
• Broadly Measure the Efficiency of BPM Initiatives
• Create a SOA-enabled Packaged Application Landscape
This research supports some of what I have been writing about.
Change management – Change can kill projects. So, managing change is critical. The most successful BPM projects have a sales component. You will need an internal champion to rally the troops.
Metrics – If you don’t measure before and after, you will have no idea if your project was successful. Taking measurements before and after will help you identify bottle necks and justify extending your solution.
SOA – Service-Oriented Architecture. I really like the idea of SOA, however, the real world includes many more software packages that are not SOA compliant than those that are. So, I wouldn’t get hung up in this. Maybe they should have said, ‘create an integration friendly environment.’
Again, in this down economy, some companies will fail and some will succeed. If you want to be one that will succeed, shouldn’t you look to increase productivity and reduce operating costs?
What are you waiting for?
Keeping it Real!