From a CIO.com article…
Building a case for BPM
First, you need to analyze the opportunities within your particular organization to determine if BPM will help or just add to the confusion and legacy burden. Remember, BPM is an approach to solving these problems and will likely outlive a particular vendor’s platform in your organization.
BPM is most valuable as an enterprise capability; however, it is usually brought into an organization to tackle a specific process pain point. It then spreads in a ‘viral’ nature as internal champions see the initial results and apply BPM to other pain points. For example, HR processes often serve as an entry point for BPM in an organization.
Here are the high-level steps in building a BPM business case:
- Identify candidate pain points/broken processes
- Pick a few and analyze specific payback into an opportunity chart
- Build an ROI model
- Identify revenue growth, cost reduction, compliance and cost-avoidance benefits
- Identify intangible benefits
So, what is BPM?
Business Process Management [BPM] – defining, managing, measuring and improving the ability of processes to achieve organizational goals, improve organizational performance, and deliver measureable value to customers and other stakeholders.
Improving organizational performance and delivering measureable value to customers and other stakeholders should increase revenues, reduce costs and improve customer relationships.
Their high-level steps are reasonable. I would add my 80/20 rule to the first step. Improving 20% of a company’s processes will yield 80% of the value. The ‘pain points/broken processes’ should be coming from the 20% bucket.
For your first BPM project, do not choose your biggest, most complex process first. Begin with a visible, not too complex, important process. Success here will help you get support to go after other processes.
As I have pointed out before, companies that have successfully implemented BPM do see a positive return on investment.
How have you built your case for BPM? If so, how were your high-level steps different?
Keeping it Real!