BPM Technical Issues

In 2009, AIIM surveyed companies that had implemented BPM solutions.  In that survey they asked each company to identify the 4 biggest technical issues that they experienced.

Here is the top 4:

  • Integration with other systems
  • Unexpected exceptions requirements
  • Over-complexity of process creation and rules engine
  • Shortcomings within the end user interface

My Thoughts…

I want to share these with you so that you can mitigate their impact.

Integration – Solutions to real business problems will likely require some integration.  You don’t need to do a complete integration, just make it so software packages can read/write where and when they need to.

Exceptions – Another word for scope creep.  Scope creep is a project killer and stopping it may be difficult.  Educate your team on the consequences.

Complexity – Choose the right process to implement.  Do not take on the most complex process – take on a process that has visibility and the solution will be of value.  Work your way up to the difficult processes building on your successes.  

User Interface – If the solution is not easy to use, people won’t use it.  This comes back to managing change – make it easy for the user to use, then the change won’t seem so great.

In this uncertain economy, effective process management is a key ingredient to success that allows you to break out as a market leader.

Your Thoughts…

What steps has your company taken to be a market leader?

Keeping it Real!


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