There has to be a reason for a company to embark on a Business Process Management [BPM] project, otherwise you would never start one. What is the problem you are trying to solve?
Tips for starting your BPM Project…
- Identify the problem – What needs to change so that the problem will either go away or become manageable? Some process either takes too much time or is mistake prone or is not customer friendly, etc.
- Translate those needs into an objective – Shorten the process cycle time from 10 days to 5…
- Identify meaningful metrics so that you can measure your success against your objective.
- Measure the current process to record the ‘before’ baseline.
- Gather metrics to assess your ongoing success.
- Learn from the results.
- Make the necessary process improvements that will help you achieve your objectives.
There is virtually no chance that you can achieve process perfection on the first pass, so give that up. Do the best you can and then make the necessary improvements to your process as you go. This ‘process’ will continue indefinitely because ‘change’ happens.
In this uncertain economy, effective process management is a key ingredient to success that allows you to break out as a market leader.
What steps has your company taken to be a market leader?
Keeping it Real!