From the 2009 BPM Market Report…
Respondents were asked to indicate what had been their firms ‘single greatest’ benefit from using BPM to date.
28% – Automation of standard procedures and processes
19% – Ability to visualize, simulate and trouble shoot business processes
17% – Change business rules and processes without impacting underlying applications
11% – Manage and monitoring the performance of operations and personnel
10% – Enforce best practices and required procedures
I found the above list very interesting. These people may have gone into their BPM project to minimize non-value activities and to automate activities where possible. But, after they had implemented their BPM solution, they identified some other very important benefits. Although most did identify automation as their single greatest benefit, I would bet that they hadn’t expected the others.
Visibility has to be the most overlooked benefit…
Before implementing a BPM strategy, most companies have little visibility into their processes. Status is hard to come by. Inefficiencies are virtually invisible. Many companies hire a program manager to come up with this information.
However, after implementing a BPM solution the status of a process can be found with the click of a mouse. You can easily see if a step is taking too long. And, you can automate the mundane activities that software can perform for you. You will wonder how you ever functioned without it.
What does it all mean?
More efficient business processes lead to increased revenues, lower costs and improved customer relationships. It can differentiate you from your competitors. It can be the key that allows your company to break out as the market leader.
What steps has your company taken to be a market leader?