Efficiency & Effectiveness

From an ASG Software Solutions article…

One of the core technologies that support BPM is the orchestration, or workflow management engine.  Peter Drucker once said that Efficiency is doing things right; Effectiveness is doing the right things.  Together, BPM and workflow enable companies to do the right things in the right ways.

Given today’s challenging economic environment, BPM is more relevant than ever.  The difference lies not in the practice, but in the premise.  Today’s work product is most likely to be digital, content-driven, and multi-threaded.  Value, efficiency and effectiveness are measured in minutes and seconds rather than hours and days.  As maximizing productivity and efficiently using human and technology resources become increasingly vital to corporate survival, BPM as a concept, a practice, and now a set of enabling technologies, offers transformative opportunities to modernize and automate aging processes.  Technology is the key to this transformation.

My Thoughts…

I really like the Drucker statement:  Efficiency is doing things right; Effectiveness is doing the right things.

For years, I have been saying that managing business processes is about removing non-value added activities [doing the right things] and automating the mundane activities that can be performed by software.  Further, as you analyze your processes it only makes sense to make sure that you are ‘doing things right’.

It should be easy to see the benefits of managing your processes – Efficiency & Effectiveness.  

So, where does BPM software come in?  It enforces your business rules so that you are doing the right things at the right time in the right way.  It provides visibility into your processes so that you can quickly see the status of a process.  That visibility allows you to see problem areas that should be addressed.  You can then find new ways to do things so that you can be more efficient.

What does Efficiency & Effectiveness get you?  More efficient business processes will lower costs and leads to increased revenues, and improved customer relationships.  It can differentiate you from your competitors.  It can be the key that allows your company to break out as the market leader.  You could make it your core competency. 

NOW is the time to break out of this economic slump as a market leader – so, step up…

Your Thoughts…

What steps has your company taken to be a market leader?


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