There are all sorts of blogs, articles, white papers and books that talk about getting started with Business Process Management [BPM]. I have even addressed this topic in the past. Here are some things that I have learned.
Implementing BPM is Easy – Gathering the Requirements is Hard
If you know what process you wish to manage and you have documented [modeled] that process, configuring/coding up the solution isn’t hard.
The hard parts are building a foundation for success, selecting and documenting the process. Without a foundation in place, the chance of project failure is much higher…
- Identify an Internal Champion – This person will be the internal sales person for this project. This is not a one time sales activity, it is ongoing
- Manage Change – People hate change. A BPM project will not only change the way a person works, it can change the corporate culture. Typically, the Champion will lead your company through the change.
- Manage the Project – You will need to identify a project manager. They will select a project team. In order to secure success, it is in their best interest to involve potential nay-sayers – make them be a part of the process early. It only takes one unhappy person to derail a project.
Once you have the foundation in place you can select and begin documenting a process.
Choose a process that is not too large and not too small. Choose one that has some visibility so that your success will be noted. Choose one that can be completed in 3-6 months so that people don’t forget about the project and so that success can be seen fairly quickly.
Today’s economy appears to be slowly recovering – Now would be a good time to understand and take control of your business processes.
Has your company begun any process management projects?