There has been a lot of discussion from all walks of BPM regarding the ‘As-Is’ process. I think that horse is about dead. I do believe that you need to know what the ‘As-Is’ process is and how it performs.
I do subscribe to the idea of having a ‘vision’ of how you would like your business to function. What I am talking about is expectations. If you have an expectation that cannot be met, you will not be happy with the solution.
Without a clear BPM Vision, companies can invest heavily in many improvement activities, yet fail to meet their objectives/expectations.
I have performed the analysis & design activities for a number of BPM projects. Early on, I learned to uncover the customer’s vision for a solution.
A large part of a BPM sale includes managing expectations. If their expectations [vision] for a solution are not possible, you will not have a successful implementation. During early discussions about BPM, I ask the prospect for their vision of a solution. We would work from there to talk about what is possible and what is not. At some point, the prospect will have altered their vision of a solution to something they are comfortable with and can actually be delivered.
Amazingly, if you deliver what the customer is expecting, you will have a happy customer.
I can’t stress enough how important it is to manage your prospect’s expectations. Communications plays such an important part in the success of a BPM implementation.
Your BPM project, managed properly, can bring your company some significant financial benefits. Now is a good time to get started.
What has been your experience?