Who Needs BPM?

A company can be looked at as a collection of processes.  At a very minimum, when you create a document it gets approved.  If it is not approved by another individual, it is approved by you – you will at least proofread it.  So, you are always working within a process.  So, do you need BPM?

I hate to state the obvious, but if you have no problems within your process there is no reason to look for a solution to anything.  However, when a process is error prone you will look for a solution.  If a process is taking too long, you will look for a solution.  If your customers complain about doing business with your company, you will look for a solution.

Again, stating the obvious, as soon as the cost of the problem exceeds the price of the solution it is time to evaluate solutions.

I did some work with a large Aerospace company.  They allowed the wrong documentation get to their factory floor.  This error cost them about $250k.  A $100k solution was a no-brainer.

If you are a part of a process and it seems that you are always waiting for the person before you to finish their tasks, you are probably annoyed.  Is this annoyance greater than the dollars required to solve the problem?

If the cost of potential errors exceeds the potential cost of the solution, I am sure you will begin looking for ‘the solution.’

If your customer finds that it is easier to purchase from your competitor, you have a problem.  How many customers do you need to lose before the dollar amount of the problem exceeds the cost of a solution?

What event/issue will determine when you act on the problem?  How long will your company endure these costs – the cost of inefficiency – before they decide to take action? 

Your Thoughts…

What would you add to this discussion?

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