From Alan Earls, ebizQ contributor…
Alan posted his tips for BPM success. His list follows…
- Engage your stakeholders
- Address both human and BPMS blind spots
- Tie BPMS to branding and communication
- Figure out how to integrate BPMS, SOA, and other infrastructure elements
- Start with manageable goals
- Lock in management support
- Have a plan for granularity and analytics
Missing from this very good list is a BPM Champion.
BPM projects begin with the internal Champion. The Champion engages the stakeholders and locks in management support. The Champion sets up manageable goals, addresses blind spots and has a plan for analytics. The Champion makes sure that the solution incorporates the key values and principles of the company–those that differentiate it from its competitors.
A great ‘roll out’ plan smoothes adoption. No one likes change and the easiest path for the user community is to complain about this project. It is the Champion that executes a plan that elicits excitement in the user community. Branding and Communication – it is the job of the Champion to package up the solution in such a way that the user community can’t wait to get their hands on it.
As you can tell, the more successful the Champion is at their job – the easier it is to roll out the solution company wide.
What has been your experience?