Gary T. Smith responded to my last blog…
Process Improvement is a Catch-22 at most companies. When flush, they don’t feel the need; when stressed, they feel they can’t afford the investment. So, while you are correct that companies should “just do it”, it’s still an effort to convince them of that.
In my last blog, I discussed implementing BPM in this economy. Gary is ‘right on’ with his comment.
In good times, when companies are flush with money there isn’t a ‘compelling’ reason to do anything. There is not a direct pain to address or a squeaky wheel.
However, the ‘compelling’ reason to do something is that you could increase profits dramatically. You could position your company ahead of its competition. You could develop a winning strategy. You could come up with something clever like ‘Just Do It!’
In bad times, companies don’t feel they can afford the investment. There is usually a pain and a squeaky wheel but now there is no extra cash to throw at the problem.
However, your revenues are down as are profits. How will you survive? How will your company increase its market share so that when the market turns around, they will be prepared to take advantage of it?
In one of my blogs, I compared process management to Tennis. How will your company win the match? In Tennis, you can work on fitness, ground strokes, the serve and then the game plan. Companies can work similar strategies to prepare them to execute a better game plan.
Do you really need convincing or is this about procrastination? Process improvement is an ongoing activity that starts at some arbitrary moment in time and now would be a good time to start.
That is just my opinion and I could be wrong.