What is your plan for Business Process Management?
BPM plans can be as simple as managing a single business process or as complex as managing all of your company’s processes or anywhere in between.
I contend that you would not take on a BPM project just to manage a single process. Further, I don’t think it is reasonable to manage all of a company’s processes.
Implementing BPM initiatives is too big to fit into a 1 year plan. It makes more sense to create a 5 year plan or a 10 year plan.
I like to think of business processes in terms of an 80/20 rule. Managing 20% of your processes will provide 80% of the possible benefits.
Basic Plan Components…
Identify the processes that make up the 20%. Processes that touch your customer should be in that list.
Identify a champion that can drive your process improvement initiatives. That person will need to be able to manage ‘change’. People are averse to change, they will need to be guided [persuaded, sold, cajoled, etc] through the change.
Prioritize your list of processes that make up the 20%.
The first process that you tackle should have some visibility, but be small enough to accomplish in a short period of time. Short term success will get more people on board with BPM; allow management to see results; help you with any needed funding; etc. If your project takes more than a year, you will lose visibility and momentum.
What has been your experience?