My blog topic has been about managing expectations. This week I provide an example.
I sold document management software [PLM before the term] to an aerospace company in Southern California. They wanted [needed] to manage their work instruction packages. I presented a picture of what a solution might look like [one that I knew we could deliver]. He liked that picture, so that was our goal.
The Vice President that I was working with looked me in the eye and said that he trusted that I could deliver their solution. I think we all understand that we are responsible for success, but I had never had anyone voice that to me.
He was the champion, but his project manager was very weak. This meant that I needed to pitch in and help them succeed. This was my first project management experience, so I learned under fire.
I went in there weekly to make sure all of the needed activities were taking place and I attempted to keep them all on time. As with most large projects like this, we didn’t finish exactly on time [but close].
I copied all of my communications with the project manager to the Vice President. At all times, he knew the status of the project.
We had a very good engineer that was to do the implementation [heavy coding back then]. He coded up the solution. We installed it and did the training. The customer was very happy with the results and 25 years later, I could still use him as a reference.
This implementation was successful, in part, because I managed expectations…
Good luck with your implementation and call if you need help.