Those of us that have implemented a PLM [product lifecycle management] solution realize how important it is to manage culture change.
A PLM implementation can impact your user community in 2 ways.
– Users must learn to use new software
– PLM may change how users work
This is where a strong ‘champion’ comes into play. What makes a strong champion?
– They could be upper management, but that isn’t necessary.
– They do need to be well respected. This must be a person that the user community will listen to.
– They need to lead – like a pied piper. They need to get the user community excited to follow along.
– The champion is an internal sales job. They will be selling to management as well as selling to the user community. This sales role will be ongoing.
– They will need to manage expectations.
All of these qualities imply that the champion is a good listener and has real empathy with the user community.
Note: It is possible to have a successful implementation without a strong champion but all of the successful implementations that I have witnessed had a strong champion.
Contact me to learn more about PLM…