Process Management Tips for ISO9001

Process management is a big part of ISO9001-2015 compliance.  As you write your quality manual, you will be documenting your processes.  It is likely that you will think about fixing some of those processes.

I have assembled some thoughts to keep in mind…

Get everyone on the same page

As with any successful project, you could use a ‘champion’.  The champion will get all of the players on the same page.  The players need to know why this is good for the company and why this is good for them.  There will be a lot of pressure on effective communications.

Your team players will need to know:

  • Why are we addressing these processes?
  • What is the driving issue or issues?
  • What is the primary goal/objective?
  • How will you define success? How will the players know that they were successful?
  • What is the role of each of the players? Why have they been selected?
  • What are the deliverables?
  • Are there any constraints?
  • What is the deadline?
  • What does the project plan look like?
  • How will the players fit this work into the needs of their regular job?
  • What is in it for the players?

Develop an ISO Compliant Culture

Success will come easily if your champion is able to create a culture around ISO9001 compliance.

That success will show up as increased revenues and decreased costs – what company wouldn’t like that?

It can be useful to enlist help from someone that has done this before.  Contact me if you would like some help…


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