Process management is a big part of ISO9001-2015 compliance – this is my third blog on this particular topic…
When companies take on business process management, the focus tends to be on process redesign.
One of the biggest obstacles to large projects like process management is managing change. A large portion of workers hate change. It is much easier to get everyone on board with a solution that resembles their current work environment.
Work with your user community to document the current process and then make minor improvements – improvements that they can accept. Start using this process and make improvements from there.
Implementation of new processes may be more difficult than making improvements to existing processes. Your objective is to get your user community to not only accept the changed process, but to embrace those changes.
User community involvement will minimize the impact of the changes. They will be more accepting when their ideas have been heard and their input had an impact on the finished process.
Change is Constant
Your worker community should be empowered to look for ways to continually improve the processes that they are involved in. It is in your company’s best interest to make process improvements a part of your ISO9001 culture.
It can be useful to enlist help from someone that has done this before. Contact me if you would like some help…