ISO 9001 – Process Management

The objective of ISO9001 compliance is quality.  It requires that you have a quality manual that documents the procedures that govern your company’s business.

With the focus on quality, companies are continually looking for ways to improve.

When you have finished writing your quality manual, I strongly recommend going back through it and reviewing the procedures that you have written.  I can almost guarantee that you will find procedures that can be improved.

Processes [Procedures]

When writing your procedures, there are 2 key areas to look for improvements.

  • Remove activities that don’t add value to the finished product or service.
  • If a computer can perform an activity instead of a human, let it happen.

Perfection should not be a target.  First off, it is unlikely that you could even come close.  Secondly, once you add people to the mix, your processes don’t always function as you expected they would.

Improving Processes [Procedures]

Improving a procedure is not a one-time activity or even a once a year activity, it needs to be an ongoing activity.  It needs to become part of your company’s culture.

One of your procedures should be a procedure for improving procedures.

Process Management

An ISO audit will require you to show them your written procedures and you will be asked to show them that you actually follow those procedures.

It is important to conduct internal audits to be sure that you can pass an audit.  Even more important, the audit can be used to track and improve the quality of your product or service.

As you can see, ISO compliance is good for your company.

It can be useful to enlist help from someone that has done this before.  Contact me if you would like some help…


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