Introduction to ISO9001-2015

The focus of ISO9001-2015 is the adoption of a quality management system.  Compliance with ISO9001-2015 is a strategic decision for a manufacturing organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

It could also help them get more business because many companies prefer to do business with companies that are ISO compliant.

The ISO9001-2015 standard at the 30,000 foot level…

Plan to Manage Quality

ISO9001-2015 promotes the adoption of a process approach to develop and improve the effectiveness of a quality management system that will enhance customer satisfaction.

Quality management principles include: customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; and relationship management.

Some benefits of process management are: Cost efficiency; Business agility; Compliance ease and visibility; Customer focus; and employee satisfaction.

Management Leadership

Top management is ultimately responsible for their company’s quality management system.  They must communicate the importance of quality management and create a corporate culture centered on quality.

Risk Management

Conforming to ISO9001-2015 requires companies to plan and implement actions to address risks.  A sound risk management process establishes a basis for increasing the effectiveness of a company’s quality management efforts.

As a result, risk assessments should become a part of many company processes.  The recognition of potential risk should kick off the risk management procedure.

Operational Procedures

A company’s process approach should help them achieve their goals and objectives in accordance with their quality policy and the strategic direction of their company.  Managing their processes will increase their efficiency.  It should help them make improvements based on an ongoing analysis of their processes.

Analysis and Improvement

Companies should continually evaluate their performance, their procedures and the effectiveness of their quality management system.  They should retain documentation as evidence of their results.  They should look for ways to improve their procedures and their quality manual.

Periodic internal audits provide inputs to improving processes; improvements to the quality manual; and compliance to ISO9001-2015.

Companies should select and implement enhancements to meet customer requirements and enhance customer satisfaction.

The Objective of Compliance

Continually improve the effectiveness of a company’s quality management system so that it can provide the ultimate in customer satisfaction.  Compliance should contribute to increased revenues and higher profits.

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